Alternative Website Links for Clients Residing in Mainland China

Due to regional internet access variations in Mainland China, clients may experience difficulties accessing our main website. We have provided alternative links to ensure uninterrupted access.

This page outlines the steps you can take to access your account and perform necessary transactions.

Alternative Website Links:

Please be advised that these alternative links are subject to modification, and Valutrades will update the list as necessary.

1. Website Alternative Links:
   • Primary Alternative: https://valutrades.app/
   • Other alternatives:
     • https://valu-cn.co.uk/
     • https://valutrades.cc/
     • https://valu-sh.io/ 
     • https://valutrades.co.uk/
2. Client Area Alternative Links:
   • Primary Alternative: https://client.valutrades.app/login
   • Other alternatives:
     • https://client.valu-cn.co.uk/login
     • https://client.valutrades.sc/login
     • https://client.valutrades.cc/login
     • https://client.valu-sh.io/login
     • https://client.valutrades.co.uk/login
     • https://client.valutrades.io/en/client-area
3. Deposit Links:
   • https://client.valu-cn.co.uk/client-area/more/deposit
   • https://client.valutrades.io/client-area/more/deposit
4. Withdrawal Links:
   • https://client.valutrades.io/client-area/more/withdraw
   • https://client.valu-cn.co.uk/client-area/more/withdraw

Troubleshooting Steps:

1. Use a Compatible Browser:
   • It is recommended to use Google Chrome, Firefox, or QQ Browser, as the 360 browser is known to be incompatible.
2. Clear Browser Cache and Cookies:
   
   • For Google Chrome users, click here for instructions on clearing your cache and cookies. 
   • For Firefox users, click here instead.
3. Use a Virtual Private Network (VPN):
   • Important: Using a VPN may have legal implications based on your local laws. It's important to understand the regulations regarding VPNs in your area, as they can differ widely. We recommend exercising caution and researching the legal aspects before using a VPN.
4. Try a Different Network:
   
   • To resolve connectivity issues, consider switching networks. You might find that using mobile data instead of your current Wi-Fi offers a more stable connection. If available, connecting to a different Wi-Fi network could also help. Testing various options can help identify the best performance for your needs.
5. Utilise the Valutrades App (Android):
   • For users of Android devices, the Valutrades app serves as a suitable alternative for accessing your client area.
   • To download the app, please click here.
6. Provide Screenshots:
   • If you continue to face issues, please send us all of the following information:
     • The complete error message
     • Your entire browser window
     • Your network connection status
     • The links you have attempted to access
   • This complete information is essential for our support team to diagnose the problem effectively and provide you with the most accurate assistance.
   • Please send your screenshots to [e-mail] or use our live chat service, and we will provide you with prompt assistance.

If you require further assistance from our support team, please contact us during our working hours as stated inside: How do I contact Valutrades Customer Support?