Steps to Track Your Withdrawal Status and Handle Delays

At Valutrades, we understand the importance of timely withdrawals.

Please be advised that withdrawal requests submitted over the weekend will require longer processing times, as our finance team operates exclusively on weekdays. All weekend withdrawals will be processed on the following Monday.

Here's a simple guide to understand the withdrawal process and how to check the status:

1. Withdrawal Processing Flow:

   • Start the withdrawal process by making a request through your client area.

   • Our finance team will review your withdrawal request within 1 business day.

     • We recommend submitting withdrawal requests during our finance team's business hours on weekdays to ensure prompt processing.

   • If all details are accurate and in order, we proceed with the withdrawal process.

   • The processing time varies based on the chosen method, typically 1 to 5 business days.
     
     

2. Checking Withdrawal Status:

   • Log in to your client area.

     • If you require assistance, please refer to this page: How Do I Log Into My Valutrades Client Area?

   • Once you’ve logged in, a prompt will appear, requesting you to choose a trading account.

     • Select the account number associated with the withdrawal.

   • Click on "Withdraw" beneath your balance.

     

   • Navigate to "Withdrawal History" to view the status on the left side where you will be able to see different statuses there.

   • "Paid" status means Valutrades has handled your request and you'll get the money after it's processed based on your chosen method's time. 
     
     

   • "Rejected" status means Valutrades couldn't process your withdrawal request, so they turned it down. "Pending" status means Valutrades got your withdrawal request but hasn't processed it yet.
     
     
     

3. Issues or Delays:

   • If your withdrawal request encounters issues or exceeds the standard waiting time, please contact our customer support via live chat or email. Our team will promptly escalate the matter to the payment provider for resolution.

If you require further assistance from our support team, please contact us during our working hours as stated inside: How do I contact Valutrades Customer Support?