At Valutrades, we recognize the significance of prompt deposits.
Here is a straightforward guide to help you comprehend deposit waiting times and how to monitor their status.
-
General Processing Time:
-
Crypto and Local Bank Transfer: Up to 30 minutes.
-
Skrill and PIX: Immediate crediting upon successful payment.
-
Bank Transfer: Generally takes 3-5 business days.
-
-
Checking Deposit Status:
-
Log in to your client area.
- If you require assistance, please refer to this page: How Do I Log Into My Valutrades Client Area?
-
Once you’ve logged in, a prompt will appear, requesting you to choose a trading account.
-
Select the account number associated with the deposit.
-
-
Click on "Deposit" beneath your balance.
-
Navigate to "Deposit History" to view the status on the left side.
-
-
Issues or Delays:
-
If your deposit encounters issues or exceeds the standard waiting time, please provide proof of the deducted funds to customer support via live chat or email. Our team will promptly escalate the matter to the payment provider for resolution.
-
If you require further assistance from our support team, please contact us during our working hours as stated inside: How do I contact Valutrades Customer Support?