What is a Margin Call Email?
At Valutrades, we send out margin call emails to clients when their account reaches 80% of its margin level. This percentage is applicable to all clients, regardless of their chosen leverage level. A margin call is a notification that your account is approaching a critical level, and it functions as a reminder to replenish your account balance promptly, thereby preventing a stop-out scenario.
Where Can I See My Margin Level?
You can see the Margin Level inside the "Trade" tab.
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Key Points to Note:
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Trigger at 80%: The margin call email is automatically triggered when your account reaches 80% of the margin level. This is a standard practice across all leverage levels to ensure consistent risk management.
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Trading Activity Triggers: Margin calls are specifically linked to trading activity. If you engage in trades that bring your account close to the 80% threshold, a margin call email will be sent. Importantly, deposit or withdrawal activities do not influence the triggering of margin call emails.
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Deposit and Withdrawal Exception: Unlike trading activity, depositing or withdrawing funds from your account will not lead to the generation of a margin call email. These transactions are separate from the margin calculation process.
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Per Client, Per Company Level: The calculation of equity to determine a client's leverage is conducted on a per-client basis and also takes into account the company level. This ensures that the evaluation is precise and tailored to individual client accounts within specific company partnerships.
If you require further assistance from our support team, please contact us during our working hours as stated inside: How do I contact Valutrades Customer Support?