At Valutrades, we prioritize the security of your account, which is why we utilize One-Time Passwords (OTP) for an added layer of protection. These OTPs are sent to your registered mobile number in the form of a 6-digit code.
Common Reasons for Not Receiving SMS OTP:
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Network Issues:
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Poor network connectivity can sometimes prevent the timely delivery of OTPs. Ensure you have a stable network connection and try again. Make sure that the registered phone number is active and has good signal coverage/reception.
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SMS Blockage:
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Certain mobile network providers may block specific messages, including OTPs, as a precaution against spam or security threats. Contact your mobile network provider to confirm that SMS messages are not being blocked on your phone.
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Incorrect Mobile Number:
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Double-check that you've entered the correct mobile number during registration or while attempting to receive the OTP. You can rectify this by amending the number in your settings or by reaching out to our support team. Also, ensure the country code has been accurately entered.
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Delayed Delivery:
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Occasionally, OTPs may experience delays in delivery due to network or server issues. Wait a few minutes and try again.
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Full Inbox:
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If your inbox is at capacity, you may not receive OTPs. Clear some messages from your inbox to create space for incoming messages. Additionally, ensure that your phone's memory is not completely occupied.
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Device Issues:
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Ensure that your mobile device is functioning properly. You can also try restarting the device to troubleshoot any potential problems.
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Clearing the Messaging App Cache:
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Go to your device settings or app page and clear the cache of the messaging app.
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Additional Suggestions:
If the issue persists, we recommend considering the registration of an alternative mobile number to ensure uninterrupted access to your account.
If you require further assistance from our support team, please contact us during our working hours as stated inside: How do I contact Valutrades Customer Support?