How to Monitor Your Deposit Status and Resolve Pending Deposit Issues

At Valutrades, we understand that timely deposits are essential. This guide explains how to check the status of your deposit and what to do if you encounter any issues.

1. General Processing Time:

   • Cryptocurrency and Local Bank Transfers: Typically processed within 30 minutes.
   • Bank Transfers (Domestic & International): Generally take 3-5 business days (excluding weekends and public holidays in the United Kingdom.
     • Bank transfers involve multiple parties (your bank, intermediary banks, and our receiving bank), which can contribute to processing time.
       
        

2. Checking Your Deposit Status:

   • Log in to your client area.
     • If you require assistance, please refer to this page: How Do I Log Into My Valutrades Client Area?
   • Once logged in, you'll be prompted to choose a trading account.
     • Select the account number associated with the deposit.
   • Locate and click the "Deposit" button, situated in the middle-left section of the screen or above the trading signal information.
     • Alternatively, navigate to "More" in the main menu and then select "Deposit."
       
   • From the menu, choose "Deposit History."

   • The "Deposit History" page displays all your deposit transactions. You'll see the status of each deposit listed on the right-hand side. 
     

      

3. Issues or Delays:

   If your deposit hasn't been processed within the expected timeframe or if you see a "Rejected" status, please contact our customer support team immediately.

   • Provide Proof of Funds: To expedite the investigation, please provide clear proof of the deducted funds from your bank account. This could be a screenshot of your online banking transaction, a scanned copy of your bank statement, or a transaction ID. Please ensure the proof shows the date, amount, and recipient (Valutrades) of the transaction.

   • Contact Support: You can reach our customer support team via live chat or email, as detailed in our Support FAQ: How do I contact Valutrades Customer Support?

   • Expected Resolution Time: Our team will escalate the issue to our payment provider and aim to resolve it within 48 working hours. We'll keep you updated on the progress of the investigation.

If you require further assistance from our support team, please contact us during our working hours as stated inside: How do I contact Valutrades Customer Support?